Call Behavior Scheduling

Call Behavior Scheduling

Call Warrior allows you to set up different behaviors based on the time of day. Customers calling after closing time will be able to hear entirely different options than those calling during open hours. The system isn’t limited to only two options however, you can set the system to update hourly if you so desire. You can also set scheduling to each different day of the week.

Choose the number you want to apply scheduling to, and select Edit Call Flow. From inside the flow menu, drag the scheduling applet into the flow. Once the schedule has been pulled into the flow, you will be allowed to set your own time zone and schedule options. Once you’re done, you can also set an option to execute in the case that the customer doesn’t find what they’re looking for.

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